Shipping & Returns
We do our best to process your online order within 24 hours of receipt. All orders are processed and shipped during regular business hours (excluding weekends and major holidays). Shipping and process fees include our service, processing, packaging and delivery costs. All Amberstone Jewelry products are shipped from Poland.
Amberstone Jewelry offers three options for the delivery of your orders:
FedEx Express worldwide - 2-5 days delivery time
DHL Express worldwide - 2-5 days delivery time
Priority registered airmail by Polish Post - free shipping. EU tracking only
Europe 5-10 business days, Middle East 10-15 business days, America and Asia, business days, no tracking outisde of Europe
Actual delivery time will depend on the your location and time required for custom clearance if applicable.
Please contact us by telephone on +48 514 500 836 or by email at firstname.lastname@example.org if you have any questions.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.
If you receive your Amberstone Jewelry product and discover that it is not what you were expecting, you may return it to us at your own expense. Please contact us within 2 days of delivery. We will accept the return of goods within 7 days of you receiving them. Goods must be returned in the same condition as you received them. We will then either replace it with a new Amberstone Jewelry product of your choice.
If you choose an option no 2 refund instead of replacing other items , while refunding your international order, we must take into account costs we had, that we cannot recover from intermediaries such as banks , including PayPal, shipping companies, and our own service. Due to these facts the refund amount will be 80% of your total purchase.
Because of the nature of those items, unless they arrive damaged or defective, we can't accept returns for custom or personalised orders.
Amberstone Jewelry ’s address for returns is:
Faulty or damaged goods
If you receive an item that is faulty or damaged, please contact us by telephone on (+48) 605 194 143 or by email at email@example.com. We will work with you to find the best solution for the situation as soon as possible.